Certified AutoBrokers: Achieving CarGurus Top-Rated Dealer and Gold Award Status

What Does It Mean to Be a Top-Rated Dealer?

CarGurus holds the belief that transparency in the car-buying process leads to a more convenient and enjoyable transaction for both buyers and dealers. For buyers, online reviews are a critical component of this transparency, as they aid in selecting a dealership from various options. However, for dealers, several factors come into play to ensure that customers are transformed into satisfied buyers who leave positive feedback. These factors include open and honest communication, timely responses, and excellent customer service.

The CarGurus Top-Rated Dealer Awards

The CarGurus Top-Rated Dealer awards were established in 2017 to acknowledge dealers who offer outstanding customer service and consistently surpass customer expectations. These awards are presented annually to a select group of car dealers based on hundreds of thousands of reviews from car buyers nationwide. The recipients have the highest average dealer ratings on CarGurus, signifying their commitment to providing an excellent customer experience​.

CarGurus Gold Award

Further exemplifying the Top-Rated ranking, the CarGurus Gold Award is given to an elite group of dealers who have won the Top-Rated Dealer Award for five consecutive years. This award underscores the dealerships' dedication to maintaining consistently high ratings and providing exceptional customer service year after year​​.

Certified AutoBrokers: A Top-Rated Dealership

Certified AutoBrokers has been recognized as a CarGurus Top-Rated Dealer since 2017. This accolade is a testament to our unwavering commitment to providing exceptional customer service. Moreover, we have proudly maintained this status and achieved the prestigious Gold Award since 2019, an honor bestowed upon dealerships that demonstrate excellence in customer satisfaction over a sustained period​ (CarGurus)​.

What Makes a Top-Rated Dealer?

1. Customer Reviews: CarGurus Top-Rated Dealers are chosen based on feedback from actual car buyers, ensuring that the recognition is grounded in real customer experiences.
2. Transparency: Dealers must exhibit transparency in their dealings, providing clear and honest information to customers.
3. Customer Service: Exceptional customer service is crucial. Dealers need to go above and beyond to meet and exceed customer expectations.
4. Reputation Management: Maintaining a strong online reputation through proactive management and responding to customer reviews is essential.

Why Choose Certified AutoBrokers?

• Commitment to Excellence: Our team is dedicated to providing the best possible car-buying experience. We listen to our customers, address their concerns, and ensure they leave satisfied.
• Transparency: We believe in full transparency with our customers. No hidden fees, no unanswered questions. We provide all the information you need to make an informed decision.
• Exceptional Service: From the moment you walk into our dealership, you’ll experience our commitment to outstanding customer service. We are here to assist you every step of the way.
• Reputation: Our consistent recognition as a CarGurus Top-Rated Dealer and our Gold Award status since 2019 speak volumes about our dedication to our customers​​.

Conclusion

Being a CarGurus Top-Rated Dealer means more than just receiving an award. It signifies a commitment to excellence, transparency, and outstanding customer service. At Certified AutoBrokers, we are proud of our achievements and remain dedicated to providing our customers with the best possible car-buying experience. Visit us today and see why we are a top-rated dealership in Western New York.

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